Last updated: [March 2026]

At Strong Start Learning (“we”, “our”, “us”), we are committed to protecting the privacy and personal data of the children and families who use our services.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website and enrol in our programmes.

1. Who We Are

Strong Start Learning is the data controller responsible for your personal data when you use our services or visit our website.

Contact details:
Email: info@strong-start.co.uk
Website: www.strong-start.co.uk

If you have any questions about this policy or your data, please contact us using the details above.

2. Children’s Privacy

Our services are designed for children aged 4–9 but accounts and bookings must be made by a parent or legal guardian.
We only collect children’s personal data where it is necessary to deliver our educational services and always under parental authority.
We take extra care to protect children’s information.

3. Information We Collect

We may collect the following types of personal data:

Information provided by parents/guardians

• Parent/guardian name
• Email address
• Phone number
• Billing and payment information
• Account login details
• Communications with us

Information about the child

• Child’s first name
• Age or school year
• Learning needs (if voluntarily provided)
• Session attendance information

Technical information

When you use our website, we may automatically collect:

• IP address
• browser type
• device information
• website usage data (via cookies)

4. How We Use Personal Data

We use personal data to:

• deliver and manage our online programmes
• communicate with parents/guardians
• process payments
• provide customer support
• improve our services
• maintain safeguarding and security
• comply with legal obligations

We do not sell any personal data.

5. Our Legal Bases (UK GDPR)

Under UK data protection law, we rely on the following lawful bases:

• Contract — to provide the services you have booked
• Legal obligation — where we must comply with law or safeguarding duties
• Legitimate interests — to improve and operate our services
• Consent — where required (for example, certain recordings or marketing)

Parents may withdraw consent at any time where consent is the legal basis.

6. Session Recordings

We may record live sessions.

If recordings are made, we use them for:

• safeguarding
• tutor training
• quality assurance

Recordings are stored securely and retained only as long as necessary.

We will obtain appropriate parental consent where required.

7. Sharing Personal Data

We only share personal data where necessary and with appropriate safeguards.

We may share data with:

• secure payment providers
• online classroom platforms (e.g. Zoom/Teams)
• IT and website service providers
• professional advisers where required
• regulators or authorities where legally required

All third parties are required to respect the security of personal data.

We do not sell personal information.

8. Data Retention

We keep personal data only for as long as necessary to:

• provide our services
• meet legal and safeguarding obligations
• resolve disputes
• maintain required records

After this period, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, parents/guardians have the right to:

• access personal data
• request correction
• request deletion
• restrict processing
• object to processing
• request data portability (where applicable)
• withdraw consent (where relied upon)

To exercise any rights, please contact us at info@strong-start.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

10. Cookies

Our website uses cookies and similar technologies to improve user experience and understand how our site is used.

You can control cookies through your browser settings.

11. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• secure platforms
• access controls
• encrypted connections
• staff training

However, no online system can be completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact:

Strong Start Learning
Email: info@strong-start.co.uk
Website: www.strong-start.co.uk